Ticket Notifications — Email & WhatsApp Setup

EventHex automatically sends notifications to attendees when they register, get approved, or are rejected. You can configure these notifications globally or customize them per ticket.

Notification Channels

EventHex supports two notification channels:

Channel	What It Sends
Email	HTML confirmation email with event details, ticket info, and optional badge attachment
WhatsApp	Template-based message with registration confirmation and optional badge image

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Global vs Per-Ticket Notifications

By default, all tickets use Global Settings for notifications. To customize for a specific ticket:

1. Go to Setup → Ticket → Ticket List.
2. Find the ticket you want to customize.
3. Toggle on Override Global Settings.
4. The ticket card expands to show NOTIFICATIONS & DELIVERY buttons:
   • Email — configure email notifications
   • WhatsApp — configure WhatsApp notifications
   • Badge — configure badge attachment settings
   • Approval — configure approval workflow notifications
   • Invitations — manage invitation sending (private tickets only)

Note

When Override Global Settings is off, the ticket card shows a message: “This ticket is currently using the global configurations for notifications and taxes.” Turn it on to customize.

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Email Notification Settings

Click the Email button on a ticket card to configure:

Setting	Description
Enable Email	Turn email notifications on/off for this ticket
Confirmation Email	Sent when registration is confirmed
Purchase Notification	Sent on successful payment (paid tickets)
Attach Badge	Include the ticket badge as a PDF attachment in the email
Email Template	Click to open the email template editor and customize the content

Customize the Email Template

The email template editor lets you:

• Edit the subject line
• Customize the email body with a rich text editor
• Insert dynamic variables like attendee name, event name, ticket type
• Add your organization’s branding and logo
• Preview the email before saving

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WhatsApp Notification Settings

Click the WhatsApp button on a ticket card to configure:

Setting	Description
Enable WhatsApp	Turn WhatsApp notifications on/off for this ticket
WhatsApp Template	Select from your approved WhatsApp Business templates
Attach Badge	Send the ticket badge as an image via WhatsApp

Caution

WhatsApp notifications require a connected WhatsApp Business account and approved message templates. Set this up in Settings → WhatsApp before enabling WhatsApp notifications for tickets.

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Badge Attachment Settings

Click the Badge button to configure how badges are attached to notifications:

Setting	Description
Attach Badge to Email	Include badge PDF in the confirmation email
Attach Badge to WhatsApp	Send badge image via WhatsApp
Custom Badge Styling	Use custom colors and branding for this ticket’s badge
Primary Color	Badge background or accent color
Secondary Color	Badge secondary color
Badge Fields	Choose which fields appear on the badge (name, company, ticket type, QR code)
Series Prefix	Prefix for badge numbering (e.g., “ATT-”)
Starting Number	First number in the badge series

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Notification Types Summary

Event	Email	WhatsApp
Registration confirmed	✅ Confirmation email	✅ Confirmation message
Payment successful	✅ Purchase receipt	—
Approval granted	✅ Approval email	✅ Approval message
Registration rejected	✅ Rejection email	✅ Rejection message
Invitation sent	✅ Invitation email	✅ Invitation message

Tip

Green dots next to the Email and WhatsApp buttons on the ticket card indicate that notifications are enabled for that channel. No dot means notifications are disabled.

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Bulk Update Notifications

If you have many tickets and want to apply the same notification settings to all of them:

1. Go to Setup → Ticket → Global Ticket Settings.
2. Click Notifications in the right sidebar.
3. Configure the default email and WhatsApp settings.
4. All tickets without overrides will use these global settings.

You can also use the Bulk Update feature to push specific settings to multiple tickets at once — select the tickets, choose the setting group (messaging, approval, badge, etc.), and apply.