Setting Up a Payment Gateway

To sell paid tickets, you need to connect a payment gateway to your EventHex account. EventHex supports multiple gateways so you can accept payments from attendees worldwide.

Supported Payment Gateways

Gateway	Regions	Currencies
Razorpay	India, International	INR, USD, and 100+ currencies
Stripe	Global (46 countries)	135+ currencies
EventHex Pay	Built-in (default)	Works with supported gateways
Offline	Any	Manual payment confirmation

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Connect a Payment Gateway

Razorpay

1. Sign up at razorpay.com and complete KYC verification.
2. In Razorpay Dashboard, go to Settings → API Keys and generate your Key ID and Key Secret.
3. In EventHex, go to Settings → Payment Method.
4. Select Razorpay as the gateway.
5. Enter your Key ID and Key Secret.
6. Click Save.

Razorpay supports UPI, credit/debit cards, net banking, wallets, and international payments.

Stripe

1. Sign up at stripe.com and complete account verification.
2. In Stripe Dashboard, go to Developers → API Keys and copy your Publishable Key and Secret Key.
3. In EventHex, go to Settings → Payment Method.
4. Select Stripe as the gateway.
5. Enter your Publishable Key and Secret Key.
6. Click Save.

Stripe supports cards, Apple Pay, Google Pay, bank transfers, and local payment methods.

Offline

1. Go to Settings → Payment Method.
2. Select Offline as the payment method.
3. Configure your bank transfer or manual payment instructions.
4. Click Save.

With offline payments, registrations are confirmed manually after you verify the payment. This is useful for wire transfers, cheques, or on-site cash payments.

Caution

Keep your API keys secure. Never share your Secret Key publicly. EventHex stores keys encrypted and never exposes them in the frontend.

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Test Your Gateway

After connecting a gateway:

1. Create a test ticket with a small amount (e.g., $1 or ₹10).
2. Open the checkout page and complete a test purchase.
3. Verify the payment appears in both your EventHex Orders page and your gateway dashboard.
4. Process a test refund to confirm the refund flow works.

Tip

Both Razorpay and Stripe offer test mode with test API keys. Use test keys first to verify the integration without processing real payments.

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Multiple Gateways

EventHex allows you to configure one active payment gateway per event. If you need different gateways for different events (e.g., Razorpay for India-based events, Stripe for international), configure each event’s payment settings separately.

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Payment Flow

When an attendee purchases a paid ticket:

1. They select tickets and fill in the registration form
2. They click Pay on the checkout page
3. The payment gateway modal opens (Razorpay/Stripe)
4. They complete the payment using their preferred method
5. On success, they are redirected to a confirmation page
6. EventHex sends the confirmation email/WhatsApp with their ticket
7. The order appears in Registrations → Orders

If the payment fails, the attendee sees an error message and can retry. Failed attempts are logged in the Payment Failures section.

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Common Issues

Issue	Solution
Payment modal doesn’t open	Check that API keys are entered correctly
Payments fail with “authentication error”	Regenerate API keys in the gateway dashboard
International payments blocked	Enable international payments in your Razorpay/Stripe settings
Currency mismatch	Ensure the event currency matches the gateway’s supported currencies
Webhook not updating order status	Verify webhook URL is configured in the gateway dashboard