The Registration Experience — What Attendees See

This article covers the attendee-facing registration experience — everything a visitor sees from landing on your event website to completing their registration.

Overview — The Registration Journey

The attendee registration flow follows these steps:

Browse Tickets — attendee visits the event website and sees available tickets with pricing.
Select Tickets — choose one or more ticket types and quantities.
Fill Registration Form — enter personal details and custom form fields.
Review & Pay — review order summary, apply coupon, accept terms, and complete payment.
Confirmation — receive success page with ticket details, badge download, and calendar event.

Step 1: Ticket Selection

Single-Ticket Registration

When an attendee clicks a Register button on a specific ticket, they go directly to the registration form for that ticket at /register/[ticketId].

The registration page shows:

Ticket name and description
Price (or “Free” for free tickets)
Event name, dates, and venue in the header
Custom theme colors matching your event branding

Multi-Ticket Checkout

When multi-ticket checkout is enabled, attendees land on the checkout page (/checkout) with a 3-step wizard:

Step 1 — Select Tickets

All available tickets displayed as interactive cards
Each ticket shows: name, description, price, and availability status
Quantity selector — attendees choose how many of each ticket they want
Minimum and maximum purchase limits are enforced
Sold-out tickets appear greyed out with a “Sold Out” badge
Running total updates as tickets are added

Step 2 — Attendee Details

Registration form for each ticket/attendee
If buying multiple tickets, a form appears for each attendee (not just the buyer)
Buyer information is collected separately from attendee details
Form fields are dynamically generated from your Form Builder configuration

Step 3 — Checkout & Payment

Complete order summary with line items
Payment processing (see below)

A progress indicator at the top shows all three steps with visual states:

✅ Green checkmark for completed steps
🔵 Blue highlight for the current step
⚪ Grey for upcoming steps

Step 2: Registration Form

The registration form is dynamically generated from the fields you configured in the Form Builder.

Supported Field Types

Field Type	What Attendees See
Text	Single-line text input
Textarea	Multi-line text input
Email	Email input with validation
Mobile Number	Phone input with country code selector (auto-detected from attendee’s location)
Number	Numeric input
Date	Date picker
Date & Time	Combined date and time picker
Checkbox	Single checkbox or multiple checkboxes
Select (Dropdown)	Dropdown menu with predefined options
Multi-Select	Multiple selection with checkboxes
File Upload	File upload with format and size limits

Smart Features

Country auto-detection — phone fields automatically select the attendee’s country dial code based on their location
Voice Form Fill — attendees can use the microphone button to fill the form using voice input (AI converts speech to form data)
Field validation — real-time validation with clear error messages
Required fields — marked with an asterisk (*), form cannot be submitted until all required fields are filled
RTL support — for Arabic and other RTL languages, the form layout mirrors automatically
CAPTCHA — bot protection widget appears when enabled by the organizer

Invitation-Based Registration

When attendees receive an invitation link (from private tickets), the form may be pre-filled with their details from the invitation — name, email, phone — so they only need to confirm and add any remaining fields.

Step 3: Order Summary & Payment

Order Summary Panel

Before payment, attendees see a detailed breakdown:

Selected tickets — name, quantity, and unit price per ticket
Discounts — any ticket-level discounts (percentage, fixed, or tiered pricing)
Tax breakdown — GST, VAT, or custom taxes (shown as line items with rates)
Coupon discount — if a coupon code is applied
Total amount — final amount to pay

Applying Discount Coupons

If your event has active coupons, attendees can:

Enter the coupon code in the coupon input field (marked with a tag icon).
Click Apply (or press Enter).
If valid — a green success message shows the discount applied, and the total updates.
If invalid — a red error message explains why (expired, wrong ticket, usage limit reached, etc.).

Tax Invoice (B2B)

When tax invoicing is enabled, attendees can enter:

Company name
Tax ID (GST/VAT number)
Billing address

This information is included in the payment receipt.

Before completing the order, attendees must accept:

Terms & conditions — event policies
Refund policy — if configured
Privacy policy — data handling consent

These appear as checkboxes that must be ticked before the payment button becomes active.

Payment Processing

Attendees see the Razorpay checkout modal overlay with options for:

Credit/debit cards
UPI
Net banking
Wallets
EMI

Step 4: Confirmation

Payment Success Page

After successful payment, attendees see the confirmation page with:

✅ Success icon and confirmation message
Order reference number — unique identifier for support inquiries
Total tickets purchased and amount paid
Attendee list — each registered attendee with their details

Badge Download

If badge generation is enabled:

Each attendee in the order has a Download Badge button
Badges are generated as PDF files matching your Badge Designer template
Badge includes QR code for event check-in

Add to Calendar

Attendees can add the event to their calendar:

Downloads an .ics file that works with Google Calendar, Outlook, and Apple Calendar
Includes event name, dates, venue, and timezone

Approval Pending

When the ticket requires approval workflow:

The success page shows a “Pending Approval” notice instead of a confirmed status
Attendees are informed their registration is under review
Payment is held until approved
Once approved, they receive a confirmation email/WhatsApp with their ticket

Advocacy Poster

If Advocacy Posters are enabled, a “Share Your Attendance” CTA appears after registration — letting attendees create and share a personalized “I Am Attending” poster on social media.

Organizers can embed the registration form on external websites using an iframe. Attendees on third-party sites see the same registration experience within an embedded frame.

The embed URL format is:

https://your-event.eventhex.ai/embed/[ticketIdOrSlug]

See Embedding the Registration Widget for setup details.

Registration via Invitation Link

When attendees receive a private invitation:

They click the unique invitation link (/invite/[token]).
The registration form loads with pre-filled data from the invitation.
They review, add any missing fields, and submit.
Their RSVP status updates automatically (Accepted/Declined).

Error States Attendees May See

Scenario	What Attendees See
Ticket sold out	”Sold Out” badge on the ticket, register button disabled
Registration closed	”Registration Closed” message with event dates
Payment failed	Error message with failure reason and “Try Again” option
Invalid coupon	Red error text below coupon field explaining the issue
Required field missing	Field highlighted in red with validation message
Event not found	”Event Not Configured” error with an alert icon

What’s Next

How to Create a Ticket — set up tickets in the CMS
Form Builder — customize registration form fields
Checkout Settings — configure tax, pricing, and branding
My Tickets & Certificates — what attendees see after registration