Orders, Refunds & Cancelled Payments

Every ticket purchase creates an order. The Orders section lets you track all payments, view order details, process refunds, and manage cancellations.

Access Orders

Go to Registrations in the left sidebar, then click Orders under the ORDERS section.

---

Orders Overview

The top stats bar shows:

Metric	Description
No of Orders	Total number of orders placed
Today Order	Orders placed today
Failed Orders	Orders that failed payment
Total Amount	Total revenue across all currencies (e.g., USD 240.00 + INR 480.00)

Order Table Columns

Column	Description
User	Buyer’s name and email/phone
Ticket	Which ticket type was purchased
Discount	Discount amount applied (if any)
Total Amount	Final amount charged (with currency)
B2B Enabled	Whether business invoicing was used
Payment Status	Current payment status

---

Payment Status Reference

Status	Meaning
✅ Paid	Payment received and confirmed
⏳ Pending	Payment initiated but not completed
❌ Failed	Payment attempt failed
🔄 Refunded	Full refund processed
🔄 Partially Refunded	Partial refund processed

---

View Order Details

Click on any order row to open the detail view. This shows:

• Buyer information — name, email, phone
• Ticket details — ticket type, quantity, individual prices
• Attendees list — if attendee collection is enabled, shows each attendee
• Cart items — breakdown of all items in the order
• Payment status — current status with transaction details
• Currency — the currency used for this specific order

---

Filter and Search Orders

Use the toolbar to find specific orders:

• Filter — filter by ticket type, payment status, date range, currency
• Search — search by buyer name, email, or order ID
• Refresh — reload the latest order data
• Export — download orders as CSV

---

Process a Refund

1. Go to Registrations → Orders.
2. Find the order you want to refund.
3. Click on the order to open the detail view.
4. Click the Refund button.
5. Choose the refund type:
   • Full Refund — refund the entire order amount
   • Partial Refund — enter a specific amount to refund
6. Confirm the refund amount (the system validates against the maximum refundable amount).
7. Click Process Refund.

Caution

Refunds are processed through your connected payment gateway (Razorpay, Stripe, etc.). The refund timeline depends on the gateway and the buyer’s bank — typically 5–10 business days.

---

Cancelled Orders

Click Cancelled Orders in the sidebar to view orders that were cancelled. An order may be cancelled when:

• The buyer abandons the checkout before completing payment
• The payment fails after multiple attempts
• An admin manually cancels the order
• The order expires due to a payment timeout

Cancelled orders do not count toward your revenue totals.

---

Refunds Section

Click Refunds in the sidebar to see a dedicated view of all refund requests and their statuses:

Column	Description
User	The buyer who received the refund
Original Amount	The original order total
Refund Amount	The amount refunded
Refund Status	Processing, Completed, or Failed
Date	When the refund was initiated

---

Multi-Currency Support

EventHex supports multiple currencies across orders. If your event accepts payments in different currencies (e.g., USD and INR), the Orders page shows:

• Individual order amounts in their original currency
• Total Amount aggregated by currency (e.g., “USD 240.00 + INR 480.00”)

Note

Each order uses the currency selected by the buyer at checkout. You cannot change an order’s currency after it’s been placed.

---

Common Tasks

Task	Steps
Find a specific order	Use Search with buyer name or email
Check failed payments	Filter by Payment Status → Failed
Export revenue report	Click Export icon → download CSV → open in Excel
Refund a partial amount	Order detail → Refund → select Partial → enter amount
View all refunds	Click Refunds in the left sidebar