Managing Translations & Custom Terminology

Every event uses different terminology. A trade show calls them “exhibitors” while a university event calls them “departments”. EventHex lets you customize these terms globally.

Custom Terminology

Go to your organization or franchise settings to customize terms.

Customizable Terms

Default Term	What You Can Rename	Examples
Exhibitors	Companies with booths	”Vendors”, “Partners”, “Departments”, “Stations”
Booth Members	People staffing exhibitor booths	”Representatives”, “Team Members”, “Staff”
Sessions	Scheduled agenda items	”Workshops”, “Classes”, “Talks”, “Presentations”

Future customizable terms (coming soon): Speakers, Sponsors, Attendees.

Setting Custom Terms

1. Go to your franchise or organization settings.
2. Find the Custom Terminology section.
3. For each term, enter:
   • Singular (English) — e.g., “Vendor”
   • Plural (English) — e.g., “Vendors”
   • Singular (Arabic) — Arabic translation
   • Plural (Arabic) — Arabic translation
4. Click Save.

Once saved, the custom terms replace the defaults throughout the CMS:

• Sidebar navigation labels
• Page headings
• Button text
• Form labels
• Notification messages

Fallback Behavior

If you leave a custom term field empty, the system uses the default term. You only need to customize the terms you want to change.

---

How Terminology is Applied

Custom terms are stored at the franchise level and applied across all events under that franchise:

1. Saved to API — terms are stored via the franchise custom-terms endpoint
2. Synced to CMS — Redux state is updated with the custom terms
3. Cached locally — terms are cached in localStorage for fast loading
4. Applied everywhere — the CMS reads custom terms from state and applies them to all labels

Note

Terminology changes are organization-wide. All events under the same franchise see the updated terms. You cannot set different terms per event.

---

Translation Workflow

For multi-language events, follow this workflow:

1. Set custom terms with both English and Arabic translations.
2. Review all templates — email and notification templates may hardcode terms like “exhibitor”. Update them to use the custom term.
3. Check public pages — registration pages, event website, and session listings should reflect the custom terminology.
4. Test both languages — switch between English and Arabic to verify terms display correctly in both.

---

Examples

Trade Show

Default	Custom
Exhibitors	Exhibitors (keep default)
Sessions	Demonstrations
Booth Members	Sales Representatives

Academic Conference

Default	Custom
Exhibitors	Research Groups
Sessions	Paper Presentations
Booth Members	Researchers

Corporate Training

Default	Custom
Exhibitors	Departments
Sessions	Training Modules
Booth Members	Trainers

---

Best Practices

• Set terminology before content — customize terms before creating tickets, sessions, and forms. This way, all content uses consistent language from the start.
• Be consistent — if you rename “Sessions” to “Workshops”, use “Workshops” in all your marketing materials, emails, and printed materials too.
• Provide Arabic translations — if your event supports Arabic, fill in the Arabic fields. Empty Arabic fields fall back to English, which looks inconsistent in an Arabic UI.
• Keep it simple — choose terms your attendees already understand. Don’t invent new terminology that requires explanation.