Approval Workflow — Managing Attendee Approvals

Some events need to review registrations before confirming attendees. The approval workflow lets you manually approve or reject each registration, with automatic email and WhatsApp notifications at each stage.

When to Use Approval

• Curated events — review applications before granting access
• VIP or invite-only tickets — screen registrants against a guest list
• Capacity management — hold registrations in a queue and release seats gradually
• Academic conferences — review abstracts or credentials before accepting

---

Enable Approval for a Ticket

1. Go to Setup → Ticket.
2. Find the ticket that needs approval.
3. Toggle on Override Global Settings on the ticket card.
4. Click the Approval button under NOTIFICATIONS & DELIVERY.
5. Enable Requires Approval toggle.
6. Configure your approval notification templates (see below).
7. Click Save.

Note

When approval is enabled, new registrations show a Pending status instead of being automatically confirmed. The ticket card in the list view will show an Approval badge.

---

How the Approval Flow Works

1. Attendee registers → status is set to Pending
2. You review the registration in the Registrations panel
3. Approve or Reject the registration
4. Notification sent automatically via email and/or WhatsApp

---

Configure Approval Notifications

When you open the Approval settings popup, you can customize notifications for both outcomes:

Approval Notifications

Setting	Description
Enable Approval Email	Send a confirmation email when you approve a registration
Email Template	Customize the approval email content and design
Enable Approval WhatsApp	Send a WhatsApp message on approval
WhatsApp Template	Select the WhatsApp template to use

Rejection Notifications

Setting	Description
Enable Rejection Email	Send a notification email when you reject a registration
Rejection Email Template	Customize the rejection email content
Enable Rejection WhatsApp	Send a WhatsApp message on rejection
WhatsApp Template	Select the WhatsApp template to use

Tip

Customize rejection emails to be polite and informative. Include the reason for rejection if appropriate, and suggest alternative tickets or events the person can attend.

---

Approve or Reject Registrations

1. Go to Registrations in the left sidebar.
2. Select the ticket tab that has approval enabled.
3. Pending registrations will show with a Pending status badge.
4. Click on a registration to view the details.
5. Click Approve to confirm or Reject to decline.
6. The attendee receives the corresponding notification automatically.

You can also perform bulk actions:

• Select multiple registrations using the checkboxes
• Use the toolbar actions to approve or reject all selected registrations at once

---

Global vs Per-Ticket Approval

Configuration	Behavior
Global (off) + Ticket (off)	All registrations auto-confirmed
Global (off) + Ticket override (on)	Only that ticket requires approval
Global (on) + No override	All tickets require approval
Global (on) + Ticket override (off)	That specific ticket skips approval

Caution

Changing approval settings does not affect registrations that have already been approved or confirmed. It only applies to new registrations going forward.

---

Approval Status Reference

Status	Meaning
Pending	Registration submitted, awaiting review
Approved	Registration confirmed, attendee notified
Rejected	Registration declined, attendee notified
Confirmed	Registration auto-confirmed (no approval needed)

---

What Attendees See

When approval is enabled, the attendee experience changes:

1. After submitting their registration, attendees see a “Registration Pending Approval” message instead of a confirmation.
2. They receive an email notification when their registration is approved or rejected.
3. Approved attendees receive their ticket, badge, and any confirmation emails.
4. Rejected attendees receive a rejection notification (if configured).

See The Registration Experience for the full checkout and approval flow.